Best Service Is No Service

Prijsalert

★ 4.9

10,75

Historisch lage prijs!

Beste prijs van boekenbalie.nl

Prijsalert

★ 4.9

10,75

Historisch lage prijs!

Beste prijs van boekenbalie.nl

Prijsalert

★ 4.9

10,75

Beste prijs van boekenbalie.nl

Prijsalert

★ 4.9

10,75

Beste prijs van boekenbalie.nl

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Prijsdetails

De laagste prijs voor een nieuwe Best Service Is No Service is 27,52. Dit is momenteel de goedkoopste aanbieding uit 2 winkels.

De goedkoopste Gebruikt Best Service Is No Service is beschikbaar voor 10,75 bij 2 winkels.

Productinformatie

The Best Service Is No ServiceMost customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a "relationship" with your company s customer service department, or do they simply want to purchase your products or services so they can put them to use? In this groundbreaking book, Bill Price and David Jaffe offer a new, game changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong¿eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to "no service":

Eliminate dumb contacts
Create engaging self service
Be proactive
Make it easy to contact your company
Own the actions across the company
Listen and act
Deliver great service experiences

While self service and customer relationship management are often tech heavy and software driven efforts, Price and Jaffe emphasize that no technology is needed to adopt a "no service" mindset¿and any manager who tries to ferret out dysfunctional contacts between customers and companies can create far better, self correcting systems.Indispensable to both managers and leaders of organizations, The Best Service Is No Service redefines traditional notions of service and success.